Virtual Visits | I Have A Scheduled Visit

How will the virtual visit begin?

After your virtual visit is scheduled, you will receive a confirmation email with a secure link to access your virtual visit. It is important that you review this email in advance so that you can download any necessary software onto your device. On the day of your appointment, just follow the instructions in the email to download the software in advance and plan to join your virtual visit 15 minutes before your appointment begins. 

Depending on your specific clinic, this email may look different.

If you did not receive an email or are unsure of which instructions to follow, please call your clinic. For technical support please call 617-919-4390 from 7 a.m. to 6 p.m. Monday to Friday. Please note we are not open on major holidays.